RESEARCHING THE DEVELOPMENT OF THE E-GOVERNMENT IN THE REPUBLIC OF BULGARIA AND ASSESSING THE CITIZENS’ TENDENCY TO USE ELECTRONIC ADMINISTRATIVE SERVICES
ABSTRACT -The role of the administrative services offered online is of prime importance for the development of the electronic government in Bulgaria. The policy related to the development of the electronic government is insufficiently touched upon in scientific studies and is related most of all to the emergence of enactments and comments. The novel approach to the topic, offered by the present article, aims at a theoretical and practical understanding of the “electronic government” phenomenon through the perspective of the administrations providing administrative services. In keeping with this, the main objective of the article is to study the development of the electronic government in the Republic of Bulgaria and based on the analysis of the current situation to assess the civil society’s tendencies to use electronic administrative services. The methodology used is based on statistical data and research on literary and internet sources related to e-government in the Republic of Bulgaria.
Keywords: administrative services, citizenship, evolution, e-government, phases, trends